Delivery & Returns
We have tried to answer most customer service questions here. If you still have questions then get in touch using our 'Contact' form.
- Royal Mail 1st Class Service: This service usually takes 1-2 days.
- Royal Mail 2nd Class Service: This service usually takes 2-3 days.
- Collect+ Standard Service: This service usually takes 1-2 days.
- Collect+ Economy Service: This service usually takes 3-5 days.
- Parcel Force 24: This service is usually a next day service if the order is placed before 2pm Monday-Thursday
Next Day Delivery: If orders are placed before 2pm Monday-Thursday using the Royal Mail 1st class or Parcel Force 24 service delivery of your order will usually take place the following day. This service is not guaranteed as occasionally a parcel can be late due to reasons that are out of our control.
Please note that you should allow 1 extra working day for deliveries to Northern Ireland, the Isle of Wight, Isle of Man and the Far North of Scotland and up to 5 extra working days for the deliveries to and from the Scottish Islands, Jersey and Guernsey.
We operate a 14 day, no fuss, no quibble, FREE returns policy.
Simply put, if you are unhappy with your purchase for any reason then send an email to us and we will issue you with a free returns label. Use it to send your unwanted items back and we will refund you not only the price you paid for the item but also the original delivery cost.
You won’t be out by as much as a penny when you return items to us.
We hope that our generous returns policy speaks volumes about how much care and effort we put into selecting, vetting and checking our stock. We guarantee that everything we sell is genuine, in pristine quality and basically just fabulous.
- Anything that does not meet your naturally high quality expectations can be returned at no cost.
- Anything that doesn’t quite fit, or that you just aren’t sure about can be returned at no cost.
- Find items you want to buy
- To add an item to your shopping cart click on the 'add to cart' button
- When you are ready to ckeckout and pay for your items click on the 'shopping cart' link in the top right of your screen and then click on the 'checkout' button
- You can then choose to checkout as a guest or to create/login to your acount
- Complete your billing and address details and choose your delivery option and payment method
- Once you have confirmed your order you should see a confirmation message confirming. An email confirmation will also be sent to your registered email address
Our pricing typically represents a substantial discount over the original cost of the items. Many items are more than 70% of the original retail price. The prices also reflect the pristine, A1 condition of these items as checked by our professional merchandising team who guarantee that everything we sell is both genuine and in immaculate condition.
If you have a discount coupon, or promotional offer code, this can be entered on the view shopping cart screen. Remember you can only use one discount code at a time and they can’t be used in conjunction with any other offer.
Any order that you have placed can be viewed by logging into your account and clicking on the 'view orders' link. If you ordered as a guest you can get order update information using this link: Track an order or return